Agreement and authority
These Terms govern access to the Porvio website and application (the “Service”). By creating an account, you affirmatively agree to these Terms through the account-creation control. The accepted document version and time are recorded with the account. If you use Porvio for a clinic or another organization, you confirm that you are authorized to act for that organization and that its authorized users will follow these Terms.
If you do not agree, do not use the Service. If a separate written agreement applies to your organization, that agreement controls to the extent it conflicts with these Terms.
Eligibility and professional use
The clinical workspace is intended for authorized health professionals and staff acting within their role. You must have the legal capacity to enter an agreement and use Porvio only within the permissions granted by your organization.
Porvio is offered only to eligible Ontario-based healthcare organizations for use in Ontario. The person creating a workspace must truthfully confirm that eligibility and provide an Ontario practice postal code. Invitations inherit the workspace jurisdiction. Network location is security telemetry, not the sole basis for eligibility.
Porvio does not verify or confer a professional licence, scope of practice, billing entitlement, or authority to handle a patient’s information. You and your organization remain responsible for those requirements.
What Porvio provides
Porvio helps authorized users capture an encounter with recorded consent, produce an AI-assisted transcript and structured draft, review suggested tasks and codes, and preserve clinician-controlled workflow state. Available features may change as the Service is developed.
Porvio does not provide verified EMR or EHR transfer, prescribing, orders, claims submission, emergency communication, or autonomous clinical decision-making.
The in-app Ask Porvio guide provides general product guidance and bounded product navigation. It cannot access patient or encounter records and must not be used for clinical, legal, or emergency advice. A user in a paid workspace may ask up to 40 questions per Toronto calendar day. A user with temporary support access may ask up to 20; other signed-in users may ask up to eight. The allowance resets at midnight in America/Toronto.
Ask Porvio may propose a limited non-clinical preference change, such as favouriting a template. The proposal identifies the exact change and requires the user’s separate confirmation before Porvio acts. Ask Porvio cannot confirm consent, finalize a clinical note, send a message or referral, make a purchase, change roles or security, delete data, or perform a bulk clinical action.
Accounts and access
- Provide accurate account and professional-profile information.
- Keep passwords, devices, browser sessions, and invitation links secure.
- Do not share an individual account or use another person’s credentials.
- Notify [email protected] promptly if you suspect unauthorized access.
- Administrators must grant the minimum access required and remove access promptly when a person’s role changes.
Your content and legal authority
You and your organization retain your rights in information you submit to Porvio. You authorize Porvio and its service providers to process that information only as needed to provide, secure, support, and maintain the Service, as described in the Privacy Notice and any applicable written agreement.
You are responsible for ensuring that:
- you have lawful authority to collect, use, upload, and disclose it;
- the information is appropriate and limited to the intended workflow;
- patients and other participants receive the notices and choices required by law and professional standards; and
- your use complies with record-keeping, access, correction, retention, and deletion obligations.
Recording and patient consent
Do not start recording until the legally required consent has been obtained from the patient and any other participant. Microphone permission or attendance at an appointment is not consent.
You must follow the rules that apply to capacity, substitute decision-makers, minors, interpreters, remote visits, multiple participants, refusal, and withdrawal. A patient’s care must not depend on agreeing to AI-assisted recording, and an alternative documentation method must remain available.
AI and clinical responsibility
Porvio produces draft transcriptions, notes, tasks, codes, and evidence summaries. They may be incomplete, inaccurate, biased, outdated, or unsuitable for a particular patient or jurisdiction.
A qualified clinician must compare every output with the encounter and available source record, correct it, and decide what, if anything, enters the official record. Porvio does not diagnose, prescribe, order, bill, provide emergency services, or replace professional judgment. Do not use an output as the sole basis for care, coding, a claim, or a legal record.
Acceptable use
You must not use Porvio to:
- record anyone unlawfully or without the required consent;
- provide autonomous diagnosis, treatment, prescribing, or emergency care;
- submit information you are not authorized to handle;
- access another person’s account, organization, patient, file, or invitation without permission;
- bypass access controls, rate limits, upload limits, or other protective measures;
- introduce malware, probe production systems without authorization, scrape the Service, or disrupt its availability; or
- violate law, professional duties, or another person’s rights.
Third-party services
Porvio relies on third-party infrastructure, authentication, storage, AI-routing, model, and evidence-retrieval services. Their availability and data practices can affect the Service. The Privacy Notice explains the current providers and data flows. A link to an external publication is provided for reference and is not an endorsement or guarantee of its accuracy.
Porvio materials and feedback
Porvio’s software, design, branding, and documentation are protected by applicable intellectual-property laws. These Terms grant only a limited, revocable right to use the Service as intended; they do not transfer ownership of Porvio materials.
If you provide feedback, you permit Porvio to use it to improve the Service without identifying you or including patient information. Never include patient information in ordinary feedback or support email.
Plans, charges, and taxes
Unless stated otherwise, displayed prices are in Canadian dollars and exclude applicable taxes. A paid order exists only when a checkout clearly shows the plan, billing period, total, renewal terms, and cancellation terms and an authorized user confirms it. Choosing a plan where no checkout or payment method is presented does not by itself create a charge.
Organization owners are responsible for authorized purchases and accurate billing information. Plan limits and included features are those shown at checkout or in an applicable written order. Porvio will provide any notice of price or renewal changes required by law or the governing order.
Porvio Support may grant a workspace temporary, no-charge plan access for an evaluation or support purpose. The plan, seat limit, start, and expiry are shown in the workspace service record. A support grant expires automatically, does not renew, does not create a charge, and does not replace or override an active paid subscription. Porvio may revoke a support grant for misuse, error, security, or service-integrity reasons.
Where a current paid plan offers exact-quantity encounter add-ons, the displayed unit price is derived from that plan’s monthly-equivalent per-encounter price, includes at least a 25% add-on premium, and is rounded up to the next five Canadian cents. The exact quantity, unit price, and total must be shown before an authorized user confirms a paid checkout. A pricing display, account setup step, or unavailable checkout does not create a charge or paid entitlement.
Ontario referral bonuses
An authorized owner, administrator, or billing manager may share a private referral link with another eligible Ontario practice. When a new practice uses that link and completes the Ontario eligibility setup, the referring workspace receives 20 bonus encounters.
- Bonus encounters are non-cash, non-refundable, and non-transferable.
- Each new practice can be attributed to only one referral.
- Self-referrals and duplicate clinic claims are not eligible.
- Unused bonus encounters expire ninety days after issue.
- A referring workspace may receive at most twelve referral bonuses in a rolling year.
- Porvio may reverse a bonus connected to fraud, misuse, an ineligible organization, or an account reversal.
After the active plan’s included monthly encounter allowance is used, one bonus encounter is applied automatically to process one additional encounter. This promotional benefit is separate from subscription pricing and is not a generally available overage allowance. Any unused balance remains available until its stated expiry. Bonus encounters are not legal tender and cannot be withdrawn. The bonus-encounter balance shown in Settings is the controlling service record.
Availability, changes, and suspension
The Service is provided on an “as available” basis. To the extent permitted by applicable law, Porvio does not promise uninterrupted operation, preservation of every draft, or error-free AI output. Maintain any records and continuity procedures your organization is legally required to maintain outside Porvio.
Access may be limited or suspended to protect patients, users, the Service, or third parties; investigate misuse; comply with law; or maintain the Service. Porvio may change or discontinue features with reasonable notice where practicable.
Ending use and data requests
You may stop using Porvio at any time. A workspace member can request to leave; an owner must approve the request so access and record responsibilities are not abandoned without oversight. A workspace owner can request permanent workspace deletion through the protected confirmation flow. Account deletion is available separately in Settings.
Closure does not mean every clinical record, audit event, backup, or provider copy can always be erased immediately. Retention and deletion depend on lawful clinic instructions, professional record duties, security and backup lifecycles, legal holds, and any written agreement. Contact [email protected] for privacy or closure assistance.
Disclaimers
To the maximum extent permitted by law, the Service and all generated output are provided “as is” and “as available.” Porvio disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and accuracy. Porvio does not warrant that an AI output, code suggestion, evidence summary, or transcription is complete, current, clinically correct, or suitable for a legal health record without qualified human review.
Limitation of liability
To the maximum extent permitted by law, Porvio will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; lost profits, revenue, goodwill, or data; interrupted care or business; or the cost of substitute services arising from the Service.
Porvio’s aggregate liability arising from the Service will not exceed the amount paid to Porvio for the affected organization during the twelve months before the event giving rise to the claim, or CAD $100 if no amount was paid. This section does not limit liability that cannot lawfully be limited, including liability caused by fraud or wilful misconduct where applicable law says it cannot be excluded.
Organization responsibility
To the extent permitted by law, an organization using Porvio will defend and indemnify Porvio from third-party claims, penalties, and reasonable costs caused by that organization’s unlawful recording, lack of authority or consent, submitted content, misuse of the Service, or breach of these Terms. This obligation does not apply to the extent a claim was caused by Porvio’s negligence, breach, or wilful misconduct.
Governing law and disputes
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts located in Ontario have exclusive jurisdiction, subject to any mandatory right you have to bring a claim elsewhere.
Before starting a formal claim, contact [email protected] and allow thirty days for a good-faith attempt to resolve it. This does not prevent either party from seeking urgent relief or meeting a legal limitation period.
General terms and non-waivable rights
These Terms, the Privacy Notice, and any applicable written order or agreement form the agreement for the Service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue. A failure to enforce a provision is not a waiver. You may not assign your account or these Terms without Porvio’s consent; Porvio may assign them as part of a merger, financing, reorganization, or sale of the relevant business, subject to applicable privacy obligations.
Applicable law may give you rights that cannot be limited by contract. Nothing in these Terms excludes or limits those rights. Questions can be sent to [email protected].
Changes to these Terms
Porvio may update these Terms as the Service and legal requirements evolve. The updated version will show a new date. If a change materially affects existing users, notice will be provided through an appropriate channel before it takes effect where required.